Customer & Product Marketing Specialist

JobTread is setting a new standard in construction management software, offering powerful tools that help construction businesses streamline workflows, boost productivity, and achieve higher profitability. Known for our rapid growth and innovative solutions, we’re seeking a Customer & Product Marketing Specialist to keep our customers engaged, informed, and connected to our evolving product suite.

In this role, you will be a key voice of JobTread to our customer base, ensuring they stay up-to-date on product innovations, integration opportunities, and Marketplace offerings. You’ll craft and distribute compelling communications, lead customer engagement initiatives, and represent JobTread at trade shows to strengthen relationships with our customers and partners. By combining your knowledge of the construction industry with strategic marketing expertise, you’ll play a pivotal role in driving customer satisfaction and loyalty.

If you’re passionate about creating impactful customer communications, skilled in product marketing, and ready to make a difference in the construction industry, we’d love to hear from you. Join us in transforming the way construction professionals manage their projects with innovative software solutions!

Responsibilities

• Collaborate closely with the Customer Training and Product teams to market new feature releases, ensuring clear and compelling messaging.
• Communicate the value of new integrations and product enhancements through engaging content that resonates with our customer base.
• Create videos and multimedia content to showcase product releases for both prospects and customers.
• Design and manage email campaigns to streamline the onboarding experience for new customers.
• Develop and manage a customer newsletter to keep our customers engaged, informed, and excited about our latest updates and best practices.
• Oversee our customer-only Facebook group to foster community, encourage knowledge sharing, and support customer engagement.
• Plan and coordinate bi-monthly webinars led by our CEO to spotlight recent feature releases and resources for customers.
• Promote virtual and live training sessions, roadshow events, and our annual user conference, JobTread Connect.
• Drive customer awareness and engagement for our Marketplace and integration partners.
• Assist with managing co-marketing opportunities with partners to inform customers about available integrations and Marketplace offerings.
• Represent JobTread at industry trade shows, conferences, and customer events to strengthen relationships and gather valuable insights.
• Collect customer feedback to continuously improve our product offerings and marketing strategies.
• Contribute to other marketing and customer success initiatives as needed.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field preferred.
• 3+ years of experience in customer marketing, product marketing, or a related role, ideally within the software or construction industry.
• Excellent writing and communication skills, with a proven ability to create engaging, clear, and informative content.
• Familiarity with CRM and email marketing tools (e.g., Salesforce, Pardot) and experience developing customer-centric communications.
• Ability to work both independently and collaboratively with cross-functional teams, managing multiple projects and deadlines effectively.
• Experience representing a company at trade shows or industry events, with a knack for gathering insights from customer interactions.
• Knowledge of the construction industry or SaaS sector is a plus, providing a strong foundation for understanding customer needs and industry trends.

Perks

• Join a small, growing team as an early team member.
• Upward career mobility at a high-growth startup.
• Make an impact and advance your career development.
• Opportunity to become an innovator and solve real-world problems for construction.
• Creative and entrepreneurial working environment
• Work every day with successful, smart, and highly motivated people.
• Electronic standing/sitting desks with top of the line secondary monitors.
• Weekly Team Lunch, Happy Hours, and other team events.
• Casual dress code.
• Flexible schedule.

Benefits

• Dental, health, and vision insurance
• Paid training
• 401k plan + matching
• Vacation and other Paid Time Off
• Free access to an onsite workout facility

About JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTread’s mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.