Customer Learning & Engagement Specialist

JobTread is seeking dedicated individuals to join our growing Learning & Development Team as a Customer Engagement Specialist. Within this role, you will actively contribute to the strategic development of JobTread’s customer journey, with a focus on maximizing engagement, increasing retention, and equipping customers with the tools and support needed to build and sustain successful businesses. In this role, you will be the architect of JobTread’s customer education experience, ensuring our users have access to clear, engaging, and actionable resources at every stage of their journey. From managing our help desk knowledge base and certifications to creating templates and instructional guides, your work will directly empower construction professionals to succeed with JobTread.

You’ll also collaborate closely with internal teams and customers to gather insights and translate them into educational materials, email campaigns, and blog posts that resonate with users and inspire loyalty. With opportunities to represent JobTread at events, oversee the education tracks for our user conference, and support marketing initiatives, this position combines creativity, strategy, and customer focus.

If you’re passionate about creating exceptional learning experiences, excel at developing educational content, and enjoy making a difference in the construction industry, we’d love to have you join our team!

Responsibilities

• Develop, update, and oversee the help desk knowledge base, ensuring content remains current and accurate.
• Administer JobTread certifications, including tracking progress and issuing awards.
• Expand and maintain the template library, providing customers with ready-to-use templates for common workflows and resources.
• Review and track video training, notifying trainers when updates are needed, to ensure the digital training library is comprehensive and up-to-date.
• Monitor and actively participate in the JobTread user Facebook group, providing training-related support.
• Schedule quarterly Product Update Townhall webinars and collaborate with Marketing team to promote townhalls.
• Oversee the education session selection process for the JobTread Connect User Conference.
• Assist with the creation of drip email campaigns to engage customers throughout their onboarding, implementation, and continued customer journeys.
• Write blog posts using insights from focus groups and think tanks, contributing valuable content to the industry and enhancing JobTread’s thought leadership.
• Create email templates for the success and support team to assist in training on common topics.
• Assist in developing educational resources and communications for new feature releases, ensuring users have the support needed to adopt new tools.
• Collaborate with the Marketing team to create helpful guides and resources based on customer workflows and use cases.
• Occasionally travel to trade shows to conduct on-site training, assist with sales, and provide on-demand support at the JobTread booth.

Ideal Candidate Traits

• Strong writing skills with a focus on clarity and technical accuracy
• Experience in creating instructional materials or knowledge base content
• Tech-savvy, with the ability to learn new systems quickly and create understandable documentation
• Detail-oriented and comfortable working behind the scenes on content development
• Bachelor’s Degree or equivalent experience preferred
• 1-2+ years of education and training experience at an educational institution, SaaS, or software company preferred
• Prior work experience or knowledge of the construction industry is a plus
• Experience with productivity tools like Salesforce, Slack, etc also a plus
• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Strong attention to detail, positive attitude, and a clear communicator
• Thrive in a dynamic, collaborative environment with a passion for achieving results
• Organized, thorough, efficient, and complete tasks appropriately in a timely manner

Perks

• Join a small, growing team as an early team member.
• Upward career mobility at a high-growth startup.
• Make an impact and advance your career development.
• Opportunity to become an innovator and solve real-world problems for construction.
• Creative and entrepreneurial working environment
• Work every day with successful, smart, and highly motivated people.
• Electronic standing/sitting desks with top of the line secondary monitors.
• Weekly Team Lunch, Happy Hours, and other team events.
• Casual dress code.
• Flexible schedule.

Benefits

• Dental, health, and vision insurance
• Paid training
• 401k plan + matching
• Vacation and other Paid Time Off
• Free access to an onsite workout facility

About JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTread’s mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.