Customer Training Specialist

JobTread is seeking dedicated individuals to join our growing Customer Success Team as a Customer Training Specialist. This position is responsible for providing training and education resources for our growing customer base.

Responsibilities

• Oversee the help desk knowledge base to ensure it remains current and comprehensive.
• Produce instructional videos for an online repository of resources.
• Develop and manage a comprehensive schedule for live customer training sessions.
• Coordinate virtual and in-person customer roundtable meetings.
• Conduct daily introductory training sessions tailored for contractors.
• Assess the effectiveness of training programs and the customer experience through feedback, surveys, and performance metrics.
• Monitor and actively participate in the JobTread user Facebook group to provide support.
• Administer JobTread certifications, tracking progress and issuing awards.
• Organize and lead the annual JobTread Awards program.
• Contribute to the planning and execution of the annual JobTread Connect User Conference.
• Work closely with the Marketing team to plan and coordinate customer events and gatherings.
• Schedule and coordinate internal team training curriculum.
• Support customer communication efforts and outreach initiatives.

Ideal Candidates

• Bachelor’s Degree or equivalent experience preferred
• 1-2+ years of education and training experience at a SaaS or software company preferred
• Prior work experience or knowledge of the construction industry is a MAJOR plus
• Experience with productivity tools like Salesforce, Slack, etc also a plus
• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Strong attention to detail, positive attitude, and a clear communicator
• Thrive in a dynamic, collaborative environment with a passion for achieving results
• You see problems coming and get in front of them; you follow up and gets things done
• Organized, thorough, efficient, and complete tasks appropriately in a timely manner
• Ability to manage multiple projects simultaneously
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between
• Can be flexible with after-hours work on occasion for specific customer needs

Perks

• Join a small, growing team as an early team member.
• Upward career mobility at a high-growth startup.
• Make an impact and advance your career development.
• Opportunity to become an innovator and solve real-world problems for construction.
• Creative and entrepreneurial working environment
• Work every day with successful, smart, and highly motivated people.
• Electronic standing/sitting desks with top of the line secondary monitors.
• Weekly Team Lunch, Happy Hours, and other team events.
• Casual dress code.
• Flexible schedule.

Benefits

• Dental, health, and vision insurance
• Paid training
• 401k plan + matching
• Vacation and other Paid Time Off
• Free access to an onsite workout facility

About JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTread’s mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.