Customer Training Specialist

JobTread is seeking dedicated individuals to join our growing Learning & Development Team as a Customer Training Specialist. Within this role, you will actively contribute to the strategic development of JobTread’s customer journey, with a focus on maximizing engagement, increasing retention, and equipping customers with the tools and support needed to build and sustain successful businesses. This position is responsible for customer-facing training, particularly the delivery of live and recorded training sessions, and engaging directly with customers to ensure they understand and can effectively use JobTread.

You’ll be at the forefront of delivering impactful training and education, ensuring our customers are equipped with the knowledge and tools they need to grow and streamline their businesses. You’ll also have the unique opportunity to connect with customers through in-person workshops, roundtable discussions, and trade show events, providing hands-on guidance and fostering a sense of community among JobTread users. By blending your skills in training and your understanding of the construction industry, you’ll help contractors and business owners alike unlock their full potential with JobTread.

If you thrive on building strong customer relationships, have a knack for delivering dynamic and engaging training, and are excited about empowering construction professionals through innovative technology, we’d love to have you join our team!

Responsibilities

• Deliver training through various methods (e.g., live sessions, video tutorials, and interactive workshops) to accommodate different learning styles.
• Develop and manage a comprehensive schedule for live customer training sessions.
• Conduct daily introductory training sessions tailored to contractors.
• Host weekly virtual customer roundtable discussions to promote peer-to-peer learning.
• Lead in-person training sessions through customer workshops and events, providing hands-on support.
• Produce instructional videos for an online repository of resources.
• Launch a customer training webinar series for our users to learn from one another.
• Monitor and actively participate in the JobTread user Facebook group, providing training-related support.
• Contribute to quarterly Product Update Townhall webinars by creating content, responding to customer questions, and managing the webinar chat to support customer engagement.
• Assess the effectiveness of training programs through feedback, surveys, and performance metrics.
• Assist in developing educational resources and communications for new feature releases, ensuring users are well-equipped to adopt and use new tools effectively.
• Occasionally travel to trade shows to conduct on-site training, assist with sales, and provide on-demand support at the JobTread booth.
• Collaborate with the Marketing team on customer training events and initiatives.

Ideal Candidate Traits

• Strong on-camera presence with confidence and personality
• Background in teaching or training with a focus on engaging delivery
• Familiarity with the construction industry to connect with contractors
• Ability to respond dynamically to customer needs, including occasional after-hours sessions
• Bachelor’s Degree or equivalent experience preferred
• 1-2+ years of education and training experience at a SaaS or software company preferred
• Experience with productivity tools like Salesforce, Slack, etc also a plus
• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Strong attention to detail, positive attitude, and a clear communicator
• Thrive in a dynamic, collaborative environment with a passion for achieving results
• Organized, thorough, efficient, and complete tasks appropriately in a timely manner
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between

Perks

• Join a small, growing team as an early team member.
• Upward career mobility at a high-growth startup.
• Make an impact and advance your career development.
• Opportunity to become an innovator and solve real-world problems for construction.
• Creative and entrepreneurial working environment
• Work every day with successful, smart, and highly motivated people.
• Electronic standing/sitting desks with top of the line secondary monitors.
• Weekly Team Lunch, Happy Hours, and other team events.
• Casual dress code.
• Flexible schedule.

Benefits

• Dental, health, and vision insurance
• Paid training
• 401k plan + matching
• Vacation and other Paid Time Off
• Free access to an onsite workout facility

About JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTread’s mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.