Customer Portal Help

Send a Message

If you would like to send a message to your contractor, use the messaging tool on the Job Dashboard. This will post a message on their job feed and send them a notification.

  1. Click the Dashboard tab while viewing a job in your portal.
  2. Locate the Message tool on the top of the Activity Feed.
  3. Type your message in the message box.
  4. Type the @ symbol to mention anyone listed on your job contacts list in your message.
  5. Upload file attachments by clicking the small Upload button.
  6. Then click the purple Post button.

This will notify your contractor and they can reply directly to your message thread.

The JobTread Platform